1.1 Bookings are not confirmed until full payment and booking form details have been received.
1.2 We will endeavour to provide your course regardless of the weather, however should we have to cancel your course we will refund you 100% of your money paid, or offer you an alternative course.
1.3 If you cancel more than 4 weeks before the course starts we will refund you 50%, if you cancel within 4 weeks of the course starting we will not refund you.
1.4 We recommend you take out personal insurance to cover any unforeseen travel, health or other events that may effect you getting to us.
1.5 Unless stated otherwise, costs are for instruction only
1.6 Gift Vouchers are valid for 12 months from date of issue, unless agreed otherwise
2.1 Cairngorm Adventure Guides Ltd will always provide suitably qualified and experienced staff to run their courses who have been trained and assessed to high levels as determined by the National Governing Bodies in Mountaineering and other outdoor pursuits. CAG’s manage risk effectively, but participants must be aware that participation in mountaineering and outdoor activities involves an acceptance of objective risk and responsibility of ones own actions. Please also refer to the British Mountaineering Councils participation statement.
2.2 Participants have the right to veto on any course if they don’t feel comfortable with the level of risk, however we would always insist you follow all safety instruction given by your CAG. Any client that acts against the advice of the guide, instructor or leader will absolve them-selves of any duty of care or professional indemnity from the guide running the course. CAG’s are friendly and approachable and we would encourage participants to discuss any anxieties they may have about the course with their guide.
3.1 For participants to get the most out of their course they are reminded that participation in outdoor sports requires a reasonable level of fitness. For mountaineering pursuits you will normally carry your own rucksack with equipment, be walking up and down hill sides and be in the mountains for most of the day.
4.1 Cairngorm Adventure Guides Ltd hold Public and Employers Liability Insurance. It may be that your guide, an associate member of CAG staff, will also carry their own insurance to cover their work. Either way, you can be assured that your Cairngorm Adventure Guide Ltd will hold the correct level of insurance.
5.1 Where transport is provided on courses, it is provided on a complimentary basis. There is no charge for transport and no part of the course fee is towards transport.